Contact Us

Get in Touch

We're here to help! Whether you have questions about our study materials, need assistance with an order, or want to provide feedback, our customer support team is ready to assist you.

Business Information

Business Name: Cody

Business Address:
198 Av. Victor Hugo
75016 Paris
France

⚠️ Important Note: We are an international retailer based in France. We ship to the United States, Canada, and France using express international carriers.

  • 🇺🇸 United States: 5-7 business days
  • 🇨🇦 Canada: 6-8 business days
  • 🇫🇷 France: 3-5 business days

Contact Methods

Customer Support Hours

📞 Phone Support:
Monday - Friday: 9:00 AM - 6:00 PM EST (Eastern Standard Time)
Saturday - Sunday: Closed

📧 Email Support:
24/7 - We respond within 24-48 hours

⏰ Operating from Paris, France (CET timezone)
Our US phone line is staffed during American business hours for your convenience.

Response Times

  • Email inquiries: 24-48 hours
  • Phone calls: Immediate assistance during business hours (voicemail outside hours, returned within 24 hours)
  • Returns/refunds: 2-3 business days for initial review
  • Order issues: Priority response within 24 hours

Shipping Coverage

We proudly serve customers in:

  • 🇺🇸 United States - Express delivery: 5-7 business days
  • 🇨🇦 Canada - Express delivery: 6-8 business days
  • 🇫🇷 France - Express delivery: 3-5 business days

All orders include free express international shipping with tracking.

What We Can Help You With

  • Product information and recommendations
  • Order status and tracking
  • Shipping and delivery questions
  • Returns and refund requests
  • Payment and billing inquiries
  • General customer service

Our team is dedicated to providing excellent customer service and ensuring your complete satisfaction with every order.